🧾 Insurance & Billing FAQ

✨ Insurance can be confusing—we’re here to make it simple. Below are the most common questions we get about insurance, billing, and payments at Whipple Creek Wellness.

Frequently asked questions

👉 Do you take my insurance?

✅ We’re in-network with many plans. We’ll check benefits as a courtesy, but it’s up to you to confirm coverage, deductibles, co-pays, and coinsurance.

👉 Do you accept Medicare or Medicare Advantage?

🚫 Sorry, we don’t. Federal rules also mean we can’t accept self-pay from Medicare patients (even if you don’t use your benefits).

👉 Can I pay cash instead of using insurance?

💵 Absolutely! We offer cash-pay rates for patients not using insurance (except those with Medicare).

👉 What if my insurance mails the payment to me?

📬 Just pass it along to us! Insurance benefits for services here are assigned directly to Whipple Creek Wellness.

👉 What costs am I responsible for?

💳 You’re responsible for what insurance doesn’t cover—like co-pays, deductibles, coinsurance, or balances from changes/lapses in coverage.

👉 What happens if I miss or cancel late?

⏰ Life happens, but please give us 24 business hours’ notice. Missed or late-canceled visits = a $150 fee (not billable to insurance).

👉 Is my information safe?

🔒 Yes! We keep your information private and only share what’s needed to process claims, follow the law, or protect safety.

👉 What insurance networks are you in-network with?

🌿 We are currently in-network with:

  • HCA

  • First Choice Health Network (FCHN)

  • Premera

  • Cigna

  • Aetna

  • Molina

  • Regence

  • Optum

  • Providence

  • United Healthcare

(Don’t see your plan listed? Give us a call—we’ll be happy to check for you!)