Payment Practices

💳 Payment Policy at Whipple Creek Wellness (A Friendly Heads-Up)

At Whipple Creek Wellness, we want your experience to be as smooth as possible—including the payment part! Here’s a quick and friendly rundown of how billing works with us. 😊

💼 A Card on File, Please!

Before your first visit, we’ll securely store a credit or debit card in our HIPAA- and PCI-compliant system. This card will only be used for things like:

  • 🧾 Visit payments (co-pays, deductibles, self-pay)

  • ❌ Late cancellations or missed visits

  • 📄 Services not covered by insurance

  • 📞 Extra professional services (like long calls or letters)

Rest assured—it’s all safe and secure, and only used when needed!

🏥 Paying for Your Visit

We kindly ask that all co-pays, deductibles, and balances be paid at the time of your visit. If you're using insurance:

  • Make sure we have your Insurance Authorization Form 📝

  • Keep us updated with any insurance changes 🌀

  • If your insurance doesn’t cover a visit, you’ll be responsible for the full amount

⏰ Missed Visits & Late Cancellations

Life happens—but we do need at least 24 business hours' notice to cancel or reschedule. Otherwise, we’ll need to charge:

  • $150 for late cancellations

  • $150 for no-shows (yep, even telehealth if you're in a non-private space)

Multiple missed visits may mean we need to pause care. Let’s keep things on track together! 🗓️

🧠 Extra Services (When You Need a Bit More)

Sometimes, you may need something beyond a standard visit—such as a treatment letter, a lengthy phone call, or care coordination. These are billed at $400/hour, in 15-minute chunks. Examples:

  • 📞 Calls over 15 minutes

  • 📑 Writing reports or summaries

  • 🤝 Talking with your other providers

  • 🏛️ Legal stuff (like court prep or testimony)

💰 Unpaid Balances

If you have an unpaid balance:

  • Future visits may be delayed or rescheduled

  • Late fees may apply (as allowed by Washington law)

  • We may need to send the balance to collections (we’d really rather not!)

You’d also be responsible for any costs related to collections, including attorneys or court fees.

👶 For Our Minor Patients

We do not bill third parties (such as ex-spouses, grandparents, or other guardians). The adult who brings the child to the appointment is financially responsible, unless a guarantor has been arranged with us in advance.

If a teen attends an appointment on their own, the designated guarantor remains responsible for payment. Please make any private financial arrangements with others in advance to avoid confusion.

✅ In Summary...

By receiving services at Whipple Creek Wellness, you’re agreeing to:

  • Keep a card on file 💳

  • Pay for what insurance doesn’t cover 💼

  • Follow the cancellation policy ⏰

  • Cover fees for extra services if needed 🧾

Thank you for helping us keep things running smoothly—we appreciate your help! 💚

Have questions? We're happy to clarify anything. Just reach out.